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Refund Policy

Refund policy

We have a 7 day return and refund policy. The customer has to raise a return request within 48 hours of receiving the product. Please make sure that the product isn't damaged or used. Once we get the product back is when we will initiate your refund which will take 3 to 5 working days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@destello.in/DM us on Instagram 

You can always contact us for any return question at hello@destello.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items 

Exchanges
The fastest way to ensure you get what you want contact us on our email/phone/Instagram separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@destello.in.